Account deletion

Delete your account & data

You can permanently delete your VerifyDrugLabel account and everything in it at any time — from inside the app, or by email. Deleting from the app is immediate: your data is erased and you are signed out the moment you confirm. It can't be undone.

Last updated: October 9, 2026.

1. Delete from inside the app (recommended)

On iPhone, iPad, Android, or the web:

Open VerifyDrugLabel and sign in.
Go to Settings → Danger zone and type DELETE.
If you sign in with a password, enter it. If you sign in with Google or Apple only, you may be asked to sign in with them once more — for your security the app needs a sign-in from the last 15 minutes.
Tap Delete my account. That's it — there is no waiting period.

2. Or request deletion by email

If you can't access the app, email support@duskfieldstudios.com from the address on your account and we'll delete it for you, normally within 7 days.

3. What gets deleted

Everything linked to your account:

Your profile, email address, password and Google / Apple sign-in links
Your saved medicines and their label text, nicknames, person tags, notes, lot numbers, quantities and expiry dates
Your allergies, emergency contact and accessibility preferences
Dose schedules and reminder history, recall-alert history and push-notification registrations
Caregiver share links — every link you made stops working at once
Your subscription records and the record of which emails we've sent you
Your security log (sign-ins, password resets and similar events, with IP address and browser)

We never stored a photo of your bottle or label in the first place — photos are discarded as soon as they're read. See our Privacy Policy.

4. What stays, and why

One-free-trial record: your normalised email address and a one-way (salted) hash of the device you signed up on, linked to nothing else, so a deleted account can't be used to start a second free trial.
A deletion record: the deleted account's internal ID, the time, and which subscriptions were cancelled or still needed cancelling — no email, no IP address. It is purged with the rest of the security log after 90 days.
Payment records held by Stripe, Apple or Google under their own retention rules (they are the merchant of record for their payments).
Backups: our database host keeps automatic backups for disaster recovery; your data ages out of them on the host's backup schedule and is never restored into the live app.

5. Your subscription

A web (Stripe) subscription is cancelled automatically when you delete your account — you won't be charged again, and there is no refund for the rest of the current period. If we can't reach Stripe to cancel it, the account is not deleted and the app asks you to try again, so you can never be left paying for an account that no longer exists.

An App Store or Google Play subscription is billed by Apple or Google, and we can't cancel it for you. The app tells you if you have one — cancel it in the store:

App Store (iPhone / iPad): Settings → your name → Subscriptions → VerifyDrugLabel → Cancel Subscription.
Google Play (Android): Play Store → profile icon → Payments & subscriptions → Subscriptions → VerifyDrugLabel → Cancel.

6. Contact

Questions about deletion or your data? Email privacy@duskfieldstudios.com and a real human will reply.

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